ABOUT THE EXPERIENCE
What can I expect from the event?
The games of Virtual Zone: VR Gaming point are unique, free-roaming virtual reality experiences pitting you and your friends against a variety of enemies (or each other) in cinematic, immersive scenarios. Depending on which game you choose, you can expect to either fight off alien invaders, uncover the antidote to a zombie virus, storm the beaches on D-Day, or battle your friends for glory in the arena.
Where is the experience located?
The experience is located on the 3rd floor of Germania Place, located at 108 W. Germania Pl, Chicago, IL 60610. Follow the signage in the lobby up the stairs and through the glass doors.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned and heated venue. You’ll be nestled safely indoors where the air temperature is controlled—perfect for escaping the unpredictable whims of the outside world.
How long does the experience last?
The Virtual Zone games last 45-50 minutes each. However, please allow about 1 hour total to include the briefing for the game, storing and retrieving your personal belongings from the onsite lockers, and picking up/returning equipment.
Will food and beverage be available on site for purchase?
Will food and beverage be available on site for purchase?
Is there parking available?
There is paid street parking available nearby on N. Clark Street, in the James-Kilmer garage at 1560 N Sandburg Terrace, or at one of the other garages within 3-minutes walking distance of the venue.
In what language is the experience presented?
The games are available in two languages: English and Spanish.
Can I take pictures or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @fever_global
Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is only possible if authorized by the onsite manager.
Do you offer guided visits?
We offer on-site guest attendants throughout each phase of the experience, but the experiences themselves are not guided. If needed, you will always be able to interact with one of our staff members for any needs and/or questions.
What is the minimum age and height?
The minimum age authorized in the immersive virtual reality games is 10 years old, and the minimum height is 4’4” (52 inches). Due to the violent content of the games, Virtual Zone: VR Gaming Point is recommended for ages 12 and up only.
All children are the sole responsibility of their parent(s) and/or guardian(s). This is for the children's safety.
Is it necessary to dress in a specific way for this experience?
We recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps.
For everyone's safety, we kindly ask you to store your backpacks and handbags in the free lockers provided on site.
How many people can take part in the experience in the same group?
The virtual reality games have different parameters:
“D-Day”: minimum of 2, maximum of 10 players
“Invasion”: minimum of 2, maximum of 10 players
“Dead Mansion”: minimum of 3, maximum of 7 players
“Virtual Zone Arena”: minimum of 4, maximum of 10 players
Your booking reserves the entire arena for your group for the duration of your chosen timeslot. Regardless of the size of your group, you will have a private game.
Is it possible to sit during the experience?
No. The experience is made for you to move around the space for 45-50 minutes. For individuals with reduced mobility, we are happy to accommodate you. Please see more information below.
What does the equipment consist of?
The virtual reality gaming equipment consists of an adjustable virtual reality headset plus specific controllers depending on your chosen experience.
“Invasion”, “Virtual Zone Arena”, and “D-Day” are played with stylized VR weapon controllers. The “Dead Mansion” experience is played with two standard handheld VR controllers.
Are personal backpacks allowed into the experience?
Personal backpacks (even small ones) are not permitted during the experience. These can be secured in the lockers on site.
Are there lockers and or a coat check on site?
Yes, there will be free lockers available on site.
ABOUT TICKETS
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the
Fever website
. Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please
contact us
if you need additional help. Make sure to include your ticket order number. Can I get a gift voucher?
Yes, by going to the gift card section
HERE
, you can buy a gift card online which can be used for the experience.
No, we can scan your ticket electronically on your phone. However, to make the map easier to read, you may print out your ticket.
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email. Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket.
No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the
Apple Store
or
Google Play
. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us
. Can I come back a second time for free?
Tickets for the experience are valid for one entry only.
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the experience upon your arrival. If space is not available, you will sadly lose your ticket.
What are the closest bus stations? What’s the best public transportation?
The venue is a 10-minute walk from either the Sedgwick stop on the Brown and Purple lines, or the Clark/Division stop on the Red Line.
There are also several bus stations nearby, which are connected by bus lines 9, 22, 36, 72, 73, and 156.
Nearby bus stops:
Clark & Burton
Clark & North Ave
North Ave & Clark Terminal
North Ave & LaSalle
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Anything which may disturb the other visitors like flash photography or alcohol are not allowed in the experience. For the safety of all guests, firearms, knives, mace, or any item that could be used to inflict harm (at the discretion of venue management) are prohibited in our venues. Firearms are not allowed despite carry permits or licenses, including for off-duty law enforcement.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a fully mobile experience, but if you need a little rest, seating is available in the waiting area for you to have a break.
Will restrooms be available on site?
Yes, restrooms are available within the venue. Please ask our staff if you are unable to locate them.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please
contact us
. Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
GROUP BOOKINGS
Are corporate or group bookings available?
If you would like to book for a large group, please reach out to
groups@feverup.com
with your preferred attendance date and the size of your group. Do all the members of my group have to be together to register?
Yes, the Virtual Zone games can only be played together.
Do you offer press passes?
If you would like a press pass, please email
press@feverup.com
. ACCESS, HEALTH & SECURITY
Is the experience accessible for people with reduced mobility?
Yes, the virtual reality games are accessible to people with reduced mobility. The venue access is on the ground floor, where there is a platform lift, an elevator, and ramps to reach the lobby of the experience. There is also ADA parking available in all 3 nearby parking garages.
Do you offer caretaker tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker at the front desk of the venue.
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia and/or vertigo.
People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
Is the experience accessible for deaf/visually impaired people?
The auditory content of our virtual reality games is not subtitled and includes important game instructions, so this experience is unfortunately not suited for guests with a hearing impairment. Due to the highly visual nature of virtual reality experiences, it is also not suited for guests with visual impairments.
We are doing our best to make all our experiences inclusive and would recommend checking the Fever app for other experiences in your city.
Will there be strobe lights?
This event won't include strobe lights.
Is it safe to experience this if I'm pregnant?
Please note that in some cases during pregnancy you are more prone to dizziness, and all throughout the experience the ground will be a hard surface. For safety reasons, we do not recommend this to those who are pregnant, however, the visual VR aspect of the experience itself will not cause any harm during pregnancy. If you do intend to attend while pregnant, it is recommended to consult your doctor before your experience. Please note that at one point during the experience you are requested to bend down to access one of the chapters.
Can you do the experience with a child in a baby carrier or stroller?
No, the equipment and experience are incompatible with carrying a baby in a baby carrier, on your stomach, on your back, or within a stroller.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
No, unfortunately people with a heart condition or epilepsy cannot take part in our immersive virtual reality games.
Can children do virtual reality alone?
The violent content of the Virtual Zone: VR Gaming Point games make them suitable for families with children aged 12 and above. Children aged 10 or 11 are permitted at the discretion of their parent(s) or guardian(s). Children under the age of 10 are not allowed to participate, even when accompanied by an adult, for safety reasons and size incompatibility with the headset.
Can I bring animals? Are service dogs allowed?
Service animals are welcome at our venues. For safety reasons, however, service animals generally cannot be in the VR experience area while participants are wearing headsets. During the VR experience, guests lose vision and awareness of their surroundings, which could create a risk of injury to you, your animal, or other guests.
To make sure you can still enjoy the experience, we offer the following accommodations:
Companion Ticket: If you would like your service animal nearby, we can provide a complimentary ticket for a companion to join you during your session. The companion will not wear a VR headset but can accompany you and your service animal in the VR arena to supervise and ensure the animal remains safe and close.
Ask our team at the venue and we will be happy to assist you with a Companion Ticket.
Is it possible to wear eyeglasses?
Yes, people who wear glasses can experience our virtual reality games. Our staff will be on hand to show them how to position the headset correctly.
Note to any visitors wearing prescription glasses: We advise using normal reading glasses, as other types such as bifocals may impact the overall viewing experience.
I have hearing aids. Am I able to do the experience?
Yes, a person wearing a hearing aid can follow and hear the content of the experience. The virtual reality headset has small speakers that emit sound over the ears.
Select your game 
Free-roam 
For Families, Friends 
